| 1. | What are the hardware requirements needed to use DataSource? | | | - CPU: Pentium III or higher
- Memory: 128MB or greater
- Available disk space: 60MB
- Modem connection: 28.8 kbps or higher
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| 2. | What are the software requirements needed to use DataSource? | | | Windows 2000 or later, Internet Explorer 6.0 or later, Adobe Acrobat Reader 5.0 or later, Microsoft Excel 97 or later, Flash 6.0 or later. |
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| 3. | Do I need to change any PC settings to access this website? | | | No PC setting changes are required to access this website. |
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| 4. | Why did DataSource move to exception based reporting? | | | This change was made at the request of ADT customers in order to allow the user to quickly identify areas of concern, or specific in ation. For example, if a customer only wants to view early opens on a particular date for all of their locations, then they can view that specific information without having to search through hundreds of other events. |
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| 5. | Why did ADT change the format of the website? | | | The site was reorganized to be more user friendly and intuitive. |
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| 6. | Why has my login stopped working? | | | Logins expire if not used within 90 days. Contact your local administrator for assistance. If you are the administrator please call the ADT Select DataSource Help Desk at 1-877-238-4463. |
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| 7. | Why does the site or level that I currently have selected automatically get added to my reports? | | | This feature is known as Follow Along. This is the same feature that populates the Dashboard, and Site Management pages when a user navigates to those pages. |
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| 8. | What information do I need to enroll into DataSource? | | | If you are enrolling a small business, you will need your Central Station (CS#) Number or your business phone number and your Personal Identification Code (PIC). If you are enrolling a national account, please contact the ADT Select operations team at 1-877-238-4463. |
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| 9. | What if I have my CS# and PIC but I could not enroll? | | | If you are having problems enrolling, contact the ADT Select Help Desk at 1-877-238-4463. |
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| 10. | My new location is under construction, when can I enroll this account? | | | The account has to be actively monitored by ADT to be enrolled in DataSource. |
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| 11. | How can I download and print the help files? | | | From the Home page, click on the Help sub-page. Click the link marked Download Help Manual. Save the help manual to your computer. Once youve downloaded the help files you can print them. |
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| 12. | What is the Level Structure? | | | The Level Structure allows you to organize your locations or sites according to your companys corporate or organizational structure. It also allows you to control your employees access to the information for your locations or sites. |
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| 13. | Can I customize my level structure? | | | Yes. Upon enrollment all accounts are set up with a default Level structure, for Commercial Enrollments. The default structure lists accounts by State and City. Each company can re-name and add levels according to their needs. Any changes to Level Structure can affect logins, saved reports and/or Quick Links, depending on what has already been established. National Accounts should contact the ADT Select Help Desk at 1-877-238-4463. |
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| 14. | Can I post a message to just one employee? | | | No, messages are viewable to all users within your level structure. |
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| 15. | Can I add a logo to the site? | | | Yes. Users at the administrative level have the ability to do this, please see the help file section for further instructions. |
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| 16. | Where can I see how many Burglar Alarms I had? | | | View the Dashboard on Activity Analysis, or use Alarm Activity under the Reports tab. |
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| 17. | Can I customize the Dashboard? | | | Each user can customize the Dashboard according to their preference. To do this use the Edit function on the Dashboard it can be customized by Event Types and Time Periods. |
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| 18. | Can I add Open and Close to the dashboard? | | | Yes. Open and Close can be added or removed to the Dashboard by using the Edit function located at the bottom of the Dashboard. |
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| 19. | How often does the data refresh? | | | ADT Select DataSource is set to synchronize within 5 minutes. There is a time stamp below the Dashboard indicating the time of the last update. The time is listed as Eastern Standard Time (EST). The Dashboard does not auto-refresh however, it will retrieve the latest information each time the page is refreshed. |
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| 20. | When will I see my committed changes applied to the level structure? | | | These changes are effective immediately. Dashboards may require a few minutes to recalculate the data. |
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| 21. | Why are the changes I made to my level structure not displaying? | | | When making changes to the level structure ensure you pressed the Submit button, and not the Save button. |
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| 22. | How do I get my Open and Close report? | | | Open and Close reports can be run by selecting Events under the Alarm Activity section of the Reports tab. |
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| 23. | How do I print my activity reports? | | | You may print in one of two ways:
- After running a report, use the browser's Print button.
- Download the report to your PC and you may print the report in Excel format or HTML.
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| 24. | How long are reports available for? | | | You can save report templates on the Reports tab under My Reports (criteria, not results). The templates are saved until you delete them. To save the actual report details, download the report to your PC. |
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| 25. | How far in the past can I view alarm activity? | | | You can view the past 13 months of alarm activity. |
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| 26. | Can I set up reports to run automatically? | | | No. You can create a template for your report options, but you must run the report to receive updated results. |
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| 27. | How do I know if the alarm signals in my report were received while the system was on test? | | | There is an On Test column on the Event Report to indicate which signals were received during a Test. A 'T' will display indicating activity received while on test. |
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| 28. | Can I add a schedule? | | | No, you cannot add a Permanent schedule, but you can edit this schedule. And you are able to add, modify and delete a Temporary Schedule. |
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| 29. | When modifying my schedule, should I use my business hours for the Open and Close times? | | | Open and Close times should match the times the alarm systems is turned on (armed) or turned off (disarmed). |
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| 30. | What is a temporary schedule? | | | A temporary schedule is a way of modifying your schedule on a temporary basis without altering the permanent schedule. Example might be extra late hours due to inventory or holiday hours. |
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| 31. | Is there a way that I can update the holiday schedule for multiple locations at the same time? | | | Currently the holiday can only be updated for one system at a time. |
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| 32. | What is the difference between a PIC list, a Call List, and a User List on the site? | | | A PIC List displays all PICs assigned to your site. It stands for personal identification code. It is used when speaking with the Customer Monitoring Center as a means of authorization. A Call List is the list of people called by the Customer Monitoring Center when handling signals. A User List displays individuals or who have access codes to arm/disarm your alarm. |
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| 33. | Can I delete a user code from DataSource? | | | No. User codes are programmed into your system's control panel? If you require the user code to be deleted or changed in the alarm panel, you must contact the ADT Customer Monitoring Center by phone at 1-800-428-7124 Option 3 or by email at namc-data@adt.com. |
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| 34. | I've changed the name of my location, how do I do this in ADT Select DataSource? | | | Changes to the name of the business or address are contractual issues and must be handled through your local Sales and Service Office or National Account Manager. |
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| 35. | My business phone number changed? Where can I update it? | | | Premises phone numbers can be updated by going to Site section for the location, on the Site Management tab. |
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| 36. | Can I see who made changes to my level structure? | | | Yes. There is a Level Structure Change Log under Modify Levels. |
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| 37. | Can I add special instructions for alarm activation using DataSource? | | | No. Not at this time. |
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| 38. | How can I add or delete a DataSource user? | | | DataSource users with an Administrator level login can add or delete other users through the User Management tab. |
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| 39. | Do all my employees need a DataSource login? | | | No, only employees who will be accessing DataSource to view or edit information need a login. |
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| 40. | What does the Copy User button do? | | | This button copies user roles, alerts, and level assignments from one user to another. |
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| 41. | Why would I use a User Alert? | | | User alerts allow you to track your employees login activity on ADT Select DataSource. |
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| 42. | Why would I use an activity Alert? | | | Activity alerts enable you to be notified by e-mail of specific activity without having to log into DataSource. |
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| 43. | Can I email my alerts to different email addresses? | | | Alerts can only be sent to the e-mail account on your user profile. Each User Profile can have 2 email addresses. |
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| 44. | I can't remember my password, how can I reset it? | | | To reset your password you must call the ADT Select DataSource Help Desk at 1-877-238-4463. This cannot be done via an email request. |
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| 45. | Why doesn't my login work? | | | A login ID becomes inactive after 90 days of not being used. To reactivate the login you must call the ADT Select DataSource Help Desk at 1-877-238-4463. This cannot be done via an email request. |
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